Service Commitment

Service Level Agreement

Our commitment to providing reliable, high-performance service for your business.

Last updated: July 2026

1. Service Availability

Accrowise guarantees 99.9% platform uptime, measured monthly, excluding scheduled maintenance windows.

Uptime Guarantee: 99.9%

Measured on a monthly basis across all platform services

2. Support Response Times

Critical (System Down)P1

30 minutes

High (Major Feature Impact)P2

2 hours

Normal (General Issues)P3

8 hours

Low (Minor Inquiries)P4

24 hours

3. Credits and Remedies

If we fail to meet our SLA commitments, you may be eligible for service credits:

99.5% - 99.9% uptime: 5% monthly credit

99.0% - 99.5% uptime: 10% monthly credit

Below 99.0% uptime: 25% monthly credit

4. Exclusions

SLA guarantees do not apply to: planned maintenance, force majeure events, third-party service disruptions, customer-caused outages, or beta/preview features.